Refund policy

At Workz Filters, we stand behind the quality of our products. Due to the nature of air filters and how they are used, all sales are final unless the product is defective or incorrect.

Eligible for Exchange:

• Wrong product sent by Workz Filters

• Defective product found prior to use, with no signs of tampering or customer-caused damage

If you receive a defective or incorrect item, please contact us at Smithworkz.cs@gmail.com within 7 days of delivery.
Include a photo of the issue and a copy of your receipt.
If it’s determined that the issue was not caused by the customer, we will send a replacement filter of the same model.

 

Not Eligible for Return or Exchange:

• Filters that have been used, oiled, cleaned, or installed

• Filters that show signs of tampering or customer-caused damage

• Filters that were correctly sent but do not fit your bike
  (Please ensure compatibility before purchasing)

• Filter models we do not carry in our store

Important Note:

Once a filter has had any substance applied (filter oil, grease, cleaner, etc.), it is considered used and is no longer eligible for return or exchange.